Frequently Asked Questions
These are the most common questions that people usually ask us about Captain Freebie and the service we provide.
Getting Started
What is Captain Freebie?
Captain Freebie is Canada's dedicated platform for discovering genuine free samples and freebies. We research and verify promotional offers from established brands nationwide and post them on our website.
Is there any cost to use Captain Freebie?
Our platform is completely free of charge for our users. We earn money through affiliate partnerships and advertising revenue from our brand partners.
Who qualifies to use Captain Freebie?
Captain Freebie welcomes all Canadian residents though you must be 18+ to apply for offers that we post on our website and this is the policy of most companies.
Finding and Claiming Offers
Do I need to create an account?
You don't need to create an account with us to access the freebies. You will however be required to sometimes register with companies that are offering these freebies and samples.
What is the process for claiming a freebie?
Explore the offers on our website and if you like any offer, click Claim Yours Now button and you will be taken to that offer's page. You will have to fill up the form and provide them with your details to get it sent to you.
Why do brands request personal information?
Companies collect basic details including your name, mailing address and email address so they can send the samples or freebies to you. You should review each company's privacy policy to make sure that your data is safe with them.
Receiving Your Samples
What is the typical delivery timeframe?
Most of the time you will receive your freebie with 4 to 6 weeks but sometimes it can take longer as company's might have more than usual orders and it can take some time to process delivery.
What should I do if my sample doesn't arrive?
If your request sample doesn't arrive in their specified time, you should contact that company directly to know about the status of delivery.
Are there shipping charges?
Most of the companies don't charge your anything for delivery and shipping but sometimes it can happen. If you are required to pay for postage for a certain offer, we mention that in the post.
Technical Support
What should I do if a freebie link isn't working?
If a link is not working then the most likely scenario is that the offer has ended and they have reached their capacity. You should still try to refresh the page a couple of times just to make sure.
Why can't I access certain freebies?
Sometimes there are geo restrictions on certain offers and that is why you might not be able to access that freebie. Make sure to read out description about that offer.
Is Captain Freebie mobile friendly?
Yes our website is totally mobile friendly and you can use any device to access our platform.
